- Types of Information Collected
In order to better provide you with our numerous services, we collect two types of information that you voluntarily provide: Personally Identifiable Information and Non-personally Identifiable Information. We also collect information from third parties. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, including but not limited to, registering to become a lender or renter, renting/buying a product, submitting content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form. The information we ask you to provide may include, but is not limited to, your first and last name, gender, shipping address (including zip code), email address, telephone number, and other personal identifying information. If you provide us with your email address or phone number, you agree to receive emails to that email address and/or text messages to that phone number. We may use your contact information to send you information about our site and services, market to you, and to help prevent spam, fraud, and abuse. When renting/buying products or services on the site, you may also be asked to provide a credit card number or bank account number to process payment. Certain parts of your profile (like your profile picture, first & last name, and description) are a part of your public profile page and will be publicly visible to others. It is completely optional for you to engage in these activities or elect to engage in these activities. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Non-personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may also include, but is not limited to:
- Log Data. We automatically collect log data when you use the Peer Luxe site, even if you have not created a Peer Luxe account or logged in. That includes, but is not limited to, IP address, access times, hardware and software information, device information, device event information (e.g. browser type), and page you’ve viewed or engaged with before or after using the Peer Luxe site.
- Transaction Information. We collect information related to your transactions on the Peer Luxe site, including date and time, amounts charged, and other related transaction details.
- Usage Information. We collect information about your interactions with the Peer Luxe site, such as the pages or other content you view, your searches for products, rentals you have made, and other actions on the Peer Luxe site.
- Location Information. When you use certain features on the Peer Luxe site, we may collect different types of information about your general location (e.g. IP address, zip code) or more specific location information. Most devices allow you to control or disable the use of location services.
Third Party Information: To the extent permitted by applicable law, we may receive additional information about you, such as fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive fraud warnings from service providers for our fraud prevention and risk assessment efforts.
- Collection Methods and Use of Information
We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us when you: (a) register for our site and register your email address with us; (b) enter sweepstakes, referral programs, rewards programs, contests, or other promotional activities sponsored by us or one of our partners; (c) sign up for special offers from selected third parties; (d) send email messages, submit forms or transmit other information by telephone or text messages; or (e) submit your credit card or other payment information when renting/purchasing products and services on our site. We may also collect information from you at other points on our site that state that such information is being collected.
We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you for the following general purposes:
- to enable you access and use of our site
- to provide customer service
- to enable you to communicate with other registered members, including but not limited to by sending them messages or other information during the booking process
- to enhance the operation of our site, protect our site, statistically analyze site use, improve our product and service offerings, and customize our site’s content, layout, and services
- to create and maintain a trusted and safer environment, such as detection and prevention of actual or potential fraud.
- to improve our marketing and promotional efforts and to send you marketing, advertising, promotional messages, and other information that may be of interest to you. You can unsubscribe or opt-out from receiving these communications.
In addition, we may also collect, or our third party ad server and/or content server may collect, certain Nonpersonally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at out site.
By posting or otherwise transmitting any User Content you hereby grant and will grant to Peer Luxe a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicenseable, perpetual, irrevocable license to copy, display, transmit, perform, distribute, store, modify, make derivative works of and otherwise use in any manner your User Content in connection with the operations of the Service or any other products for services of Peer Luxe, or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed (including without limitation publishing your User Content on the Internet or on Third Party Services such as Facebook, sharing it with blogs, etc. and allowing other users to share listing that include User Content. Notwithstanding the foregoing sentence, Peer Luxe cannot be held accountable for any Member Content whatsoever.
- Release of Information
We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personally Identifiable Information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.
Your Personal Information may also be transferred, stored, used, processed and disclosed as follows:
- Parts of your public profile page that contain some Personal Information, such as your first & last name, your description, and city/state are publicly visible to others
- Content you post in community or public forums, product reviews, and other features are publicly visible to others
- Your listed items will also include some minimum information such as city and state where the product is listed, your calendar availability, your public profile photo, and any additional information you share with members.
- When your request to rent an item is accepted by the Lender, we will disclose some of your Personal Information to facilitate delivery (i.e. when you choose shipping the Lender will receive pre-paid shipping labels that include the shipping address that was submitted with your order). The information will only include that which is necessary and relevant to successfully complete your order. The lender is strictly prohibited from using your personal information for anything other than completing the rental/sale.
Information you share publicly on the Peer Luxe Site may be indexed through third party search engines. We do not control the practices of third party search engines.
Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide aggregated Non-personally Identifiable Information (information about our users that we combine together so that it no longer identifies or references an individual user) about our customers’ sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.
- Updating and Correcting Information
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by logging into your Peer Luxe account. You may also access and correct your personal information and privacy preferences by writing us at:
1400 Village Square Blvd
Tallahassee, FL 32312
Please include your name, address, and/or email address when you contact us.
You may also contact us by email at Service@peerluxe.com
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the site in association with your first & last name, even after your Peer Luxe account is cancelled.
- User Choices on Collection and Use of Information
We may, from time to time, send you email or text messages regarding our products and services. Only Peer Luxe (or agents working on behalf of Peer Luxe and under confidentiality agreements) will send you these emails and/or text messages and only if you indicated that you do not object to these offers. If you do not want to receive such communications, simply tell us when you give us your personal information. Or, at any time you can easily edit your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.
- Security of Information
At our site you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally IdentifiableInformation associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Peer Luxe personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.
Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside Peer Luxe you will not be asked to select a password in order to view or modify such information.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.
We may use an outside ad serving company to display banner advertisements on our site. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party ad server with any of your Personally Identifiable Information or information about your purchases. We and our third party ad server will collect and use Nonpersonally Identifiable Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our site in the same manner as above, but we will not disclose any Personally Identifiable Information to them.
- Privacy Policies of Third Party Sites
- Miscellaneous Privacy Issues
You must be at least 16 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 16 years of age.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) in the discussion forums or other public areas on this site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Policy does not apply to such information. Any submissions to chat rooms or other public areas on this site are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. Ultimately, you are solely responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you’re online.
Attn: Privacy Compliance Officer
1400 Village Square Blvd
Tallahassee, FL 32312
You may also contact us by email at Service@peerluxe.com